Many families across Pakistan depend on the Benazir Income Support Programme (BISP) for monthly financial support. But in 2025, a lot of beneficiaries are facing issues—payments are getting delayed, biometric verifications are failing, or SMS updates are not coming through. If you or someone you know is dealing with these problems, this guide will help you solve them step-by-step and make sure you don’t miss out on your rightful payment.
Common BISP Payment Problems in 2025
You’re not alone if your BISP payment hasn’t come through. This year, many users are reporting issues like:
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Fingerprints not matching at payment centers
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CNIC or SIM not being valid in the system
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No response after sending an SMS to 8171
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Status stuck on “under verification” for weeks
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Portal showing “Payment Issued” but no cash received
Most of these issues are technical or document-related, and they can be fixed by taking a few simple actions. Let’s break down each step.
Step 1: Confirm Your Eligibility on the 8171 Portal
Before doing anything else, check if you’re still eligible for BISP. Go to the 8171 web portal, type in your 13-digit CNIC number without any spaces or dashes, and enter the captcha code on the screen. Press “Submit” and wait for your status. You might see:
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Eligible – Payment Issued: Great! Your money is ready to collect.
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Under Verification: This means BISP is still reviewing your documents.
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Not Eligible: You won’t receive payments unless re-evaluated.
If your status stays stuck on “Under Verification” for more than 2-3 weeks, head to your nearest BISP office with your original CNIC and family documents. Ask them to update your records or request a new dynamic survey. This can help you get verified faster.
Also Read: Benazir Kafalat 13500 Payment Phase 2
Step 2: Fix Fingerprint or Biometric Issues
One of the most common issues is fingerprint mismatch. Maybe your fingers have aged, or the system couldn’t verify you properly. This stops your payment instantly.
Here’s what to do:
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Visit the closest NADRA office and request a biometric update.
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Bring your original CNIC and verify your fingerprints again.
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Within 3–7 days, the updated biometric data will sync with BISP.
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Go to an authorized BISP payment center (like HBL Konnect) and try again.
Use the same fingers you used during your first registration. If you continue facing issues, notify the payment center staff—they can submit a complaint on your behalf.
Step 3: Re-Register CNIC or SIM (If Invalid)
Your CNIC and SIM card must match the records in the BISP database. If your SIM is not registered in your name, or if your CNIC has expired, you won’t get updates or payments.
Here’s how to fix it:
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Visit your mobile service provider and register a new SIM under your own name.
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Go to the nearest BISP Tehsil office, provide your new SIM number and updated CNIC details.
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Ask the staff to update your contact information in their system.
This will ensure all SMS alerts go to your correct number, and you can continue receiving payments without any hiccups.
Step 4: Send Your CNIC to 8171 in the Right Format
To check your eligibility or get updates, you must send your CNIC to 8171 using the right format. This is important:
✅ Correct Format: 1234567890123
❌ Wrong Format: CNIC is 12345-6789012-3
Avoid using words or dashes. Also, always send the SMS from the number that is registered in your own name. Once you send the SMS, give it 24 to 48 hours. You’ll get a response telling you your status—whether you’re eligible, under review, or not registered.
Step 5: Go to Your Nearest BISP Payment Center
If your 8171 portal says “Payment Issued” but the money is not in your hand, it’s time to go directly to a payment center.
What to do:
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Bring your original CNIC and your registered mobile phone.
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Make sure your fingerprints are clean and dry before scanning.
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If the system doesn’t verify you, inform the counter staff—they’ll check the system or help you file a complaint.
Sometimes, the system shows the payment is available, but due to fingerprint mismatch or a small server error, the money doesn’t get processed. Visiting the center in person helps sort this out much faster.
Also Read: BISP April 2025 Payment Check
Final Thoughts
BISP 8171 is a lifeline for millions, and it’s important that people receive their money on time. Most of the issues people face can be solved with small actions—updating biometric data, sending the correct SMS, or visiting the right office. Stay patient, stay informed, and don’t ignore payment issues for too long.
If your payment is delayed or stuck, don’t worry. Just follow these steps, and you’ll be back on track in no time.
FAQs
1. What should I do if my CNIC status is “Under Verification” for too long?
Visit the nearest BISP office and ask for a new survey or re-verification. Bring your documents to avoid delay.
2. Can I receive BISP payments if my SIM is in someone else’s name?
No, the SIM must be registered in your own name to receive updates and verification.
3. How long does it take to update fingerprints through NADRA?
Usually, 3 to 7 days. After that, try again at a BISP payment center.
4. What is the correct SMS format to check BISP eligibility?
Send your 13-digit CNIC number (no dashes or spaces) to 8171.
5. Where can I collect my BISP payment?
From authorized BISP payment centers or retailers like HBL Konnect after successful biometric verification.