The 8171 web portal run by the Government of Pakistan is a helpful tool for people to check their BISP (Benazir Income Support Programme) eligibility, registration, and payment details. But recently, this portal has been temporarily shut down due to technical issues. While this has caused some confusion, the government has assured that the portal will be back up and running by May 2025.
So, what should you do in the meantime? How can you check your eligibility or understand why you were marked ineligible? Let’s walk through everything step by step in simple terms.
Why the 8171 Portal is Closed
If you’ve tried to access the 8171 portal recently and couldn’t, it’s not just you. Many users across the country are experiencing the same issue. The server is currently down due to technical maintenance. But don’t worry—this is just temporary. The BISP team has officially announced that the portal will be restored by May 2025.
In the meantime, alternative methods are available so you won’t miss out on any important updates or payments.
How to Check Your Eligibility Without the Portal
Until the website is back, here are three easy ways to check your eligibility:
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Through SMS:
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Open your messaging app.
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Type your CNIC number (without dashes).
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Send it to 8171.
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You’ll receive a message confirming your status.
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By Calling the Helpline:
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Dial 0800-26477 from your phone.
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Give your CNIC number to the representative.
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They will tell you whether you’re eligible and if your payment is due.
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Visit a BISP Tehsil Office:
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Go to your nearest BISP Tehsil Office.
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Bring your original CNIC with you.
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The staff will check your status on their system and give you all the details.
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Payment Details – What You Need to Know
Right now, the BISP is paying Rs. 13,500 to eligible families. But this isn’t happening all at once. The payment is being made in phases to keep everything organized and fair. Initially, over 100 districts were included. Now 86 more districts have joined the second phase.
You can collect your payment from:
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Designated campsites
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Banks and ATMs
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Mobile wallet apps like EasyPaisa and JazzCash
Make sure to carry your CNIC and follow any verification steps they ask for.
What Could Cause Disqualification?
Not everyone gets approved for BISP assistance. If your status shows as “ineligible,” here are some possible reasons:
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Your household income is above the poverty limit.
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You or a family member works in a government job.
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You own land, a car, or run a business.
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You gave false or incomplete information during registration.
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You are already receiving support from another government program.
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Your NSER survey was not completed properly.
How to Fix an Eligibility Error
If you believe you were wrongly disqualified, here’s what you can do:
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First, double-check your NADRA and CNIC details for any errors.
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Visit your local BISP Tehsil Office and file an appeal.
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If your NSER survey was never done or was outdated, ask for a new survey.
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Then wait for a confirmation message via SMS or recheck the status once the portal is back online.
Also Read: Prime Minister Loan Scheme 2025 Online Application Guide
Final Thoughts
Yes, the closure of the 8171 portal is frustrating, but the good news is that it’s coming back soon. And until then, you’re not left in the dark. Whether it’s SMS, a phone call, or a quick visit to a Tehsil office, there are still plenty of ways to check your status, get answers, and collect your payment.
Stay patient, stay informed, and always get your updates from official sources—not social media rumors or random YouTube channels.
- ✅ Keep your CNIC details updated
- ✅ Don’t share personal info with unverified sources
- ✅ Wait for the official announcement about the portal reopening